OPS-01 — Managed IT & Support
Support from the people who drew the diagrams.
After handover, we keep watching. Cloud-managed networks and rooms report their health to us, firmware and licences are tracked, and when something needs a hand on site, the technician already knows your floor plan.
- Monitoring
- Network, Wi-Fi, firewall, rooms
- Maintenance
- Firmware windows, licence tracking
- Service
- Help desk + on-site technicians
- Reporting
- Quarterly health reviews
- Markets
- Vancouver · Toronto · Ottawa
What’s in scope
What we deliver
Every engagement is scoped to your space, but these are the pieces we typically own from start to finish.
Proactive monitoring
Alerting on circuits, switches, access points, firewalls and meeting rooms, so most issues are resolved before anyone notices.
Firmware & licensing
Patching windows and licence renewals tracked and planned, with no surprise expiries.
Help desk
A clear way for your team to raise issues by phone or email, with tracked tickets and response targets agreed with you.
On-site service
Technicians for moves, adds and changes, hardware swaps and meeting-room fixes in Vancouver, Toronto and Ottawa.
Change management
Documented changes and updated as-builts, so your network never drifts from its design.
Quarterly reviews
Plain-language reviews of performance, risks, capacity and the roadmap for the next year.
The result
What you walk into
- Fewer outages and faster fixes
- No expired licences or forgotten firmware
- Documentation that stays current
- One number to call for network and AV
FAQ
Questions, answered
Do you only support systems you installed?
No. We can take over support of an existing network or meeting-room estate after an onboarding audit that documents what is there and what needs attention.
What response times do you offer?
Response targets are agreed per client based on how critical each system is. We will propose options during scoping.
Do you provide desktop and end-user IT?
Our focus is the network, Wi-Fi, security and meeting-room infrastructure. Tell us what you need and we will advise how best to cover end-user support.
Often paired with
Related services
Start a project
Let’s talk Managed IT & Support.
A short scoping form, a call with an engineer, and a clear proposal. You make the design choices — we handle everything else.